The Administration program is responsible for assuring the overall effectiveness of department programs. This is achieved through establishing and monitoring performance expectations, employee training and development, and identifying opportunities for improved service delivery. Additionally, Administration is the first point of contact for residents, businesses, and other departments and agencies. The program manages the administrative functions of the department including invoice processing, Large Item Pickup scheduling and coordination, trash and recycling service calls, departmental communications, bid process administration, fleet work order administration, and Right-of-Way permit processing.