Police Careers - 911 Communications Specialist

Answer the Call


Two people working in front of multiple computer screens taking calls

The Greenwood Village Police Department focuses on providing our community with exceptional services by recruiting, hiring, and training high-quality individuals who bring a variety of life experiences, perspectives, and skills to the job.

As a 911 Communications Specialist, you will be trained as both an emergency call-taker and a police dispatcher.  Greenwood Village 911 Communications Specialists are knowledgeable, creative, and empathetic.  They are skilled critical thinkers and multi-taskers who provide the highest level of customer service.

The 911 Communications Center is led by 911 Communications Manager Michael Stewart who started in Emergency Dispatching in 2006.  The Center is staffed by two working supervisors and eleven 911 Communications Specialists.

This full-time position carries an excellent benefits package that includes full coverage for Medical/Dental/Vision. These benefits are active on the first day of employment with the City.

911 Communications Specialists work four 10-hour shifts per week on a set schedule.  Since the Police Department functions 24 hours a day, 7 days per week, 365 days per year, this position requires employees to work nights, weekends, and holidays as scheduled. To compensate for working shifts that include holidays, the City provides 11 annual floating holidays, paid vacation and sick leave as part of a comprehensive benefits package.  

Our Benefits Package also includes excellent retirement, longevity pay, and tuition reimbursement.



Applicants must be over the age of 18 and authorized to work in the United States

Applicants must hold a high school diploma or equivalent.  

The following items will disqualify the applicant (Verified by polygraph):

   - Marijuana use in the 12 months prior to application
   - Illegal drug use in the past 7 years
   - CBD use on a case-by-case basis
   - Felony convictions
   - Misdemeanor convictions within 3 years (5 years for DUI)

What is the Hiring Process Like?

  1. Application: View Current Openings 
  2. Skills Test: Selected applicants will be contacted by a recruiter to take a basic skills test: the CritiCall test.  Learn more about the CritiCall test.
  3. Oral Board Interview: Upon successful completion of the CritiCall test, a recruiter will contact you to schedule an interview.
  4. Background Investigation: Applicants who are advanced from the Oral Board interview will participate in a thorough background investigation which includes a polygraph exam and a psychological evaluation.
  5. Chief's Interview: Applicants who pass the background investigation will interview with the Chief of Police. 
  6. Conditional Offer and Drug Test: If a conditional offer of employment is made, the candidate must submit to a drug test, medical exam, and a second psychological evaluation prior to a final offer being extended.

What is training like?

Newly hired 911 Communications Specialists will be paired with an experienced employee and receive paid on-the-job training in our 911 Communications Center.  911 Communications Specialists are trained as both call-takers and emergency dispatchers.  The process can take several months depending on the skills and experience that the new employee brings to the table.  After successfully completing the field training process, regular training is provided to maintain and improve these skills.  This training varies from web-based, self-paced modules to live scenario training with improvisation professionals. 

Ready to be a part of the team? View Current Openings

Have more questions? Contact a recruiter today! 

The City of Greenwood Village is dedicated to the principles of the Equal Employment Opportunity Act and prohibits unlawful discrimination against applicants based on race, color, religion, sex, national origin, age over 40, physical or mental disability, veteran status, genetic information, sexual orientation or gender identity.